FAQ
Frequently Asked Questions
Payment
IS MY PAYMENT CARD DATA STORED IN YOUR SYSTEM?
No, we do not store any payment card data on our system. All payments are processed securely through our payment gateway provider.
DO I NEED TO REGISTER MYSELF FOR PLACING AN ORDER ONLINE?
Yes, you need to register yourself on our website in order to place an order. This allows us to provide you with a smooth and hassle-free shopping experience. This will let you easily track your order status, view your order history, and quick checkout for future purchases.
WHAT ARE THE ACCEPTABLE PAYMENT METHODS ONLINE?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal.
IS THERE A REFUND POLICY AVAILABLE IN CASE I AM NOT SATISFIED WITH MY ORDER?
The nature of our products does not allow us to offer a refund policy. However, in case you are unsatisfied with the product, you can contact our customer care helpdesk ( support@haldirams.com )
HOW LONG DOES IT TAKE FOR THE PAYMENT TO BE PROCESSED?
Payment processing times may vary depending on the payment method used. Typically, payments made with credit/debit cards are processed instantly, while payments made through PayPal may take a few minutes to process.
IS THERE A REFUND POLICY AVAILABLE IN CASE I AM NOT SATISFIED WITH MY ORDER?
The nature of our products does not allow us to offer a refund policy. However, in case you are unsatisfied with the product, you can contact our customer care helpdesk.
CAN I CANCEL MY PAYMENT/ORDER AFTER IT HAS BEEN PROCESSED?
No, once your order has been processed, it cannot be cancelled. If you wish to cancel your order, please contact our customer service team as soon as possible.
WILL I RECEIVE A RECEIPT FOR MY PAYMENT?
Yes, you will receive an email confirmation with the receipt of your payment once the order has been placed.
Couriers And Deliveries
HOW DO I TRACK MY ORDER?
You can track your order by logging into your account on our website and accessing your order history. You will also receive a tracking number via email once your order has been shipped.
WHAT SHIPPING CARRIERS DO YOU USE?
We use a variety of shipping carriers, including Royal Mail, and DHL depending on the destination and shipping speed selected during checkout.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery times vary depending on the shipping speed selected during checkout and the destination. Typically, orders are delivered within 3-5 business days.
CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER?
If your order has not yet been shipped, you can contact our customer service team to request a shipping address change. However, if the order has already been shipped, we cannot guarantee a change of address.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR IS MISSING ITEMS?
If your order arrives damaged or is missing items, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a satisfactory solution.
WHAT HAPPENS IF I AM NOT AVAILABLE TO TAKE MY DELIVERY?
If you are not available to receive your delivery, the carrier will leave a delivery notice with instructions on how to reschedule or pick up your package.
CAN I REQUEST A SPECIFIC DELIVERY DATE AND TIME?
Unfortunately, we cannot guarantee a specific delivery date or time. Delivery times are dependent on the shipping carrier's schedule and delivery policies.
CAN I CHANGE MY DELIVERY ADDRESS AFTER THE ORDER HAS BEEN PLACED?
If your order has not yet been shipped, you can contact our customer service team to request a delivery address change. However, if the order has already been shipped, we cannot guarantee a change of address.
Return
WHAT IS YOUR RETURN POLICY?
As per our policy, we do not accept returns for change of mind or dissatisfaction with the product. We strive to ensure customer satisfaction and provide detailed product information to help you make an informed decision before purchase.
CAN I RETURN A PRODUCT IF I CHANGED MY MIND OR IT WAS NOT WHAT I EXPECTED?
Unfortunately, return is not offered for change of mind or dissatisfaction with the product.
WHAT IS THE RETURN POLICY IF I RECEIVED THE WRONG PRODUCT?
Please reach out to our customer care in case you have received the wrong product and we shall get you the correct product delivered and pick up the wrong one. If you have consumed or opened the wrong product we may have to charge you for it.
WHAT DO I NEED TO INCLUDE IN MY RETURN PACKAGE?
All you need to include in the return package is unopened/damaged product.
DO I NEED TO PAY FOR RETURN SHIPPING?
Return shipping charges will be incurred by us. You would not need to pay any amount for return shipping.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
It usually takes up 5 working days to process a refund.
HOW WILL I RECEIVE MY REFUND?
Your refund amount will be credited to the source account with such the order was placed.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?
In case you receive a damaged or defective product, kindly reach out to us with pictures of the damaged shipment and we shall arrange a replacement as soon as possible.